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Senior Process Executive-Voice

Cognizant

4 - 6 years

Gurugram

Posted: 29/11/2024

Job Description



Job Summary

We are seeking an experienced Online Analyst for our CM team with 2 to 4 years of experience. The ideal candidate will have a strong background in the online and hi-tech domains and must be proficient in speaking English. This hybrid role requires a dedicated professional who can thrive in a dynamic environment and contribute to our companys growth and success.


Responsibilities

  • Analyze online market trends and provide actionable insights to drive business growth.
  • Monitor and evaluate the performance of online campaigns and suggest improvements.
  • Collaborate with cross-functional teams to align online strategies with overall business objectives.
  • Develop and maintain dashboards to track key performance indicators and metrics.
  • Conduct competitive analysis to identify opportunities and threats in the online market.
  • Provide regular reports and presentations to stakeholders on online performance and trends.
  • Ensure the accuracy and integrity of online data by implementing robust data validation processes.
  • Optimize online content and user experience to enhance customer engagement and satisfaction.
  • Stay updated with the latest industry trends and best practices in the online and hi-tech domains.
  • Support the development and execution of online marketing strategies.
  • Assist in the creation and management of online advertising campaigns.
  • Troubleshoot and resolve issues related to online platforms and tools.
  • Contribute to the continuous improvement of online processes and workflows.

    • Qualifications

  • Possess a strong understanding of online market dynamics and trends.
  • Demonstrate proficiency in speaking English to effectively communicate with stakeholders.
  • Have hands-on experience in the hi-tech domain understanding its unique challenges and opportunities.
  • Show expertise in using online analytics tools and platforms.
  • Exhibit strong analytical and problem-solving skills.
  • Display excellent communication and presentation abilities.
  • Be adept at working in a hybrid work model balancing remote and in-office tasks.
  • Have a proven track record of successfully managing online campaigns.
  • Be detail-oriented with a focus on data accuracy and integrity.
  • Show capability in developing and maintaining performance dashboards.
  • Demonstrate the ability to work collaboratively with cross-functional teams.
  • Be proactive in staying updated with industry trends and best practices.
  • Exhibit strong organizational and time management skills.

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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