Senior Process executive -QA US Consumer Loan

Job Description

Job Summary:

Responsibilities include performing quality assurance on consumer loan files audited as part of an org and compliance requirement. The Quality Assurance Analyst will audit a percentage of all loans processed by both onshore and offshore teams. Document areas of non-compliance with the organizations Policy and Procedures. A minimum of 3 years of Lending related Quality Control hands on experience and knowledge required

Process Responsibilities:

· Ensure all audits are performed in accordance with company policies and procedures to comply with all related agencies and client guidelines and requirements

· Ensure accounts are in full compliance with regulations and laws governing consumer lending

· Must follow QC checklist, review and modify the parameters basis controls requirement

· Must be able to understand the process using SOP, checklist and flowchart

· Identifying defects and investigating and documenting root causes different issues. Following up with stakeholders for resolution/rebuttal as per SLA

· Check all audit findings for completeness and accuracy

· Review the results of the completed audits performed by the team and make multiple reports

· QC personnel document the QC results, test data, and other relevant information. Also, analyses data to identify trends, patterns, and root causes of quality issues.

· QA often involve working with other departments, such as production, Training and supervisors to address quality concerns and implement corrective actions.

· Document the quality fails, any learnings or issues that may arise and pass the feedback to the Supervisor

· Identification of control gaps and providing recommendations as per data strategy

· The ability to identify, clearly articulate and solve complex business problems and present them to the business in a structured and simpler form

· Collaborating with onshore and offshore teams, understanding the changes if any and participating in trainings, meetings & etc.. Escalate any control failures

· should be ready to process transactions (Production)

Skills Required

· Process complex Transactions and handle first level escalations from client

· Achieve over and above targets than juniors in all metrics/KPI’s

· Effectively address client queries with timeliness and accuracy

· Perform error free Transaction

· Provides appropriate floor support as an SME and feedback to team

· Identify and report process changes

· Update Process documentation, user manuals as appropriate for the process

· Interacts with Client, customer for knowledge transfer and process changes

· Build strong case and put forward case studies to rebut offshore defects with client

· Provides clarifications and updates on project and processes to the stakeholders

· Collates data and make insightful reports

· Contribute to process improvement initiatives

· Should be open to process changes, cross trainings and new challenging tasks

· Fundamental understanding of loan delinquency, foreclosure, bankruptcy processes, and recovery strategies.

· Experience working with loan management systems to update and track defaulted loan accounts.

· Strong attention to detail and accuracy

· Excellent communication skills, both written and verbal

· Ability to work independently and manage loan portfolios

· Strong organizational and time management skills

· Flexible working hours required to accommodate different time zones of the employer

· Applies analytical skills to quickly and efficiently resolve any customer issues

· Maintain high-quality customer service standards

· Collaborate with internal teams and external agencies to resolve account issues

Project/Customer Name

Designation

SME

Work hours

US Shift (India Night Shift), 100% Work From Office