Senior Process Associate

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Review of transactions, prior alerts or investigations, and accounts held by the subject.
• Responsible for hands-on resolution of client fraud issues and daily client needs
• Executing procedures as prescribed; opening reviews for all matters upon which an assessment is performed; determining that an investigation is or is not warranted
• Ensure appropriate collection and analysis of documents to obtain a complete understanding of the fraudulent activity
• Document adequately all findings and conclusions related to the assessment with explanations in narrative form.
• Exhibit judgement on sensitive matters and execute required deliverables
• Coordinate interdepartmental fraud response and subsequent actions between Deposit Operations, RMs and RAs and Treasury
• Provide daily administrative functions for fraud triage and investigations to include; obtaining the proper documentation, account monitoring, facilitate opening and closing accounts, managing exceptions, and contacting clients
• Create and submit SAQ’s as needed
• Ensure timely and accurate reporting, and proper disposition to fraud events
• Responsible for building strong working relationships with clients and team members/internal partners
• Execute special projects as needed
• Conduct research and analysis of account activity to assess levels of risk and detect fraudulent activity
• Act as a subject matter expert providing guidance to clients on fraud events and their required actions
• Utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach

What You Will Need:

• Work Experience: 3 years in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud Prevention
• Strong understanding of payments (ACH, wire, check, Real-time) as well as related fraud typologies
• Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision
• Familiar with common and current scam typologies
• Working knowledge of related fraud typologies and suspicious signals
• Strong verbal communication and problem-solving skills
• Ability to multi-task, as needed, to get the job done
• Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company
• Solid analytical, interpretive and problem solving skills
• Realtime understanding of the fraud threat landscape as it relates to consumer, business and commercial banking products
• Experience with modern fraud monitoring/detection systems (Actimize, Verafin, Nuance, and similar systems) as well as research systems (LexisNexis, IDology, Threatmetrix and similar type systems)
• Sympathetic and patient with customers that are victims of fraud and/or scams
• Excellent relationship management skills - experience of managing relationships across a variety of internal cross functional departments
• Demonstrated ability to coordinate time sensitive activities to help protect the bank and our clients
• Effective analytical, problem solving, and decision-making skills
• Efficient organizational skills to include effective time management in all key responsibilities of the job
• Effective project and change management skills, ability to work at a consistently changing pace
• Proficient knowledge of PC/Internet including Word, PowerPoint and Excel
• Familiarity with Salesforce CRM tools a plus 

What Would Be Nice To Have:

• Knowledge of Fraud alert investigation and Financial Crime compliance methodology.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.