Senior Process Associate - Fraud Investigator
Genpact
5 - 10 years
Hyderabad
Posted: 28/06/2025
Job Description
Responsibilities
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Analyze and investigate suspicious transactions to detect potential fraud patterns.
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Communicate professionally with internal teams and external customers via phone and email.
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Handle more complex investigations with minimal supervision.
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Mentor junior team members and support training initiatives
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Maintain site quality and compliance with client policies and guidelines.
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Escalate unresolved cases appropriately and ensure proper documentation.
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Achieve weekly productivity and quality standards for investigations.
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Experienced in the internet space and capable of succeeding in a fast-paced team environment.
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Work flexible hours including weekends as needed.
Qualifications we seek in you!
Minimum Qualifications
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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