Senior Principal Consultant-Delivery Manager

Genpact

5 - 10 years

Bengaluru

Posted: 21/05/2025

Job Description

Responsibilities

Provide oversight for the team across various service lines/streams

Responsible for successful service measurements across all the streams

Regularly communicate overall project and service delivery status to clients executive sponsors

Handling and resolving program level escalations

Ensure timely resolution of service and delivery-related issues and risks

Review the project and service delivery dashboards/reports regularly

Work closely with clients IT/Business executives and Genpact project teams to understand and plan for future projects / extensions / changes, forecast staffing demand

Monitor and continuously improve key internal delivery processes including delivery management / governance, project staffing and initiation, forecasting, project accounting and career management

Collaborating with cross level functions/service-lines to ensure timely and quality delivery

Monitor and improve program-wide delivery execution, reporting and communication standards

Ensuring SLA and KPI adherence as per agreement

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.

Services you might be interested in

One-Shot Campaign

Reach out to ideal employees in one shot!

The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).

Know more