Senior Principal Consultant – Program Manager
Genpact
5 - 10 years
Hyderabad
Posted: 05/03/2025
Job Description
Responsibilities
Senior Project manager with proven ability to lead teams and drive from the front
Collaborate with business leads to design & impose an all-inclusive exhaustive administration across projects within the account
Exhibit superior levels of ownership and accountability in coordinating all requests from clients
Experienced working in an Agile setup.
Monitor shift performance and trainings
Ensure SLAs are met
Participate in management reviews (weekly, monthly, quarterly)
Ensure coordination across time zones, shifts and team leads
Mentor Team leads bring in governance and best practices
People management and ensure customer satisfaction
Escalation support
Strong communication skills, highly proactive in approach, Strong interpersonal skills
Focus on continuous improvement
Manage & prioritize deliverables
Learn and apply new processes and tools
Excitement about working in an unstructured environment full of ambiguity and constant change, and willingness to independently problem-solve in it.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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