Senior Principal Consultant – Operations Project Manager
Genpact
5 - 10 years
Noida
Posted: 05/03/2025
Job Description
Responsibilities
Project Management:
-
Lead end-to-end management of operations-focused projects, ensuring timely delivery within scope and budget.
-
Apply project management methodologies (e.g., Agile, Waterfall) to achieve desired business outcomes.
-
Identify risks and develop mitigation strategies to ensure project success.
Operational Excellence
-
Oversee and improve operational processes to drive efficiency and effectiveness.
-
Ensure seamless coordination across departments to meet operational goals.
-
Monitor and manage key performance indicators (KPIs) and service-level agreements (SLAs).
ITSM Responsibilities
-
Implement and manage ITIL-based ITSM practices to optimize service delivery.
-
Oversee incident, problem, change, and service request management processes.
-
Ensure alignment of ITSM practices with organizational objectives and compliance standards.
Team Leadership and Collaboration
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).