Senior Principal Consultant, Technical Project Manager
Genpact
5 - 10 years
Bengaluru
Posted: 28/06/2025
Job Description
Responsibilities
Carries out daily and weekly interactions with the client on operational performance, he/she is proactively engaged in communication with the customer with regards to the team/process or changes or to the issues
Responsible for coordinating the process of document development necessary for proper running of clients meetings/governances.
Responsible for identifying and presenting the client with the possible risks in order to establish the most suitable action plans.
Conducts presentations and negotiations with key stakeholders on the client side.
Responsible for client satisfaction for the services delivered by the company across his areas.
Responsible for negotiating and bringing of a new scope within the managed processes.
Acts as a secondary point of contact for escalation for the issues raised by the client, takes the necessary measures to solve these, communicates with the customer about the status of the actions plan.
Follows the deadlines agreed with the client and maintains the relationship with the client concerning the agreed action plan.
Builds a strong collaboration relationship with the key stakeholders in the customer site, proactively asks for feedback and takes full responsibility of the process and managed operations.
Proposes and discusses with the customer the transformation initiatives, negotiates the productivity clauses based on the dependencies on the teams internal / external factors.
Conducts team huddles to communicate the customers priorities
Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction.
Keeps a close collaboration with its homologous Pathfinders and Process Architects to be informed about the process and related issues/initiatives or human resources that may have an impact on the customer.
Manages the MSS data accuracy, the operating plan, generates the monthly invoices for the services provided to the customer by the team.
Ensures branding materials are present on the teams floor, coordinates the updating of dashboards with all customer related information, and organizes customer visits.
Participates in different projects and initiatives within Genpact.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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