Senior Principal Consultant, Solution Architect, SFDC!
Genpact
5 - 10 years
Noida
Posted: 4/15/2025
Job Description
Responsibilities
:Design and build high-performance, reusable, and reliable Salesforce solutions.
Identify business processes that can be improved by implementing Salesforce.
Develop customized solutions within the Salesforce platform.
Communicate with project managers, clients, and other developers to design cohesive project strategies and ensure effective collaboration.
Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives.
Conduct research into clients use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions.
Lead business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
Develop strong client relationships by building trust, rapport, and positive working relationships with key sponsors, stakeholders, and team members.
Remain current with leading-edge industry and technology drivers and innovations including the Salesforce product set.
Manage discussions with various levels of customers business stakeholders.
Identify and help build services offerings to support rapid time to value for Salesforce implementations.
Liaise with Salesforce product teams to support client implementations.
Maintain a target billable utilization aligned to the role.
Validate solution components, lead customer walkthroughs, and provide guidance to the project manager for key issues/risks to the project.
Work with internal and customer stakeholders to create prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.
Create and own user stories/business requirements document as an outcome of the requirements gathering sessions.
Minimum Qualifications
B.E or B.Tech or MCA
Proven experience as a Solution Architect, with a strong understanding of Salesforce's platform.
Must have experience in at least 3 cloud system Sales/Service/Data cloud
Deep understanding of user-centered design methods and standard processes.
Ability to thrive in a fast-paced, collaborative environment.
Excellent problem-solving and communication skills.
Attention to detail and a strong sense of aesthetics.
Preferred Qualifications
Certifications in Salesforce/Product Owner
Years of experience in Salesforce ecosystem.
Must be able to apply design thinking in the business processes.
Must have done at least solutioning with 2-3 large implementations individually or in lead capacity.
Understand the business problem and convert the problem into value stream.
Excellent skills in persuasion and documentation using excel, word document, graphics etc.
Expertise in any of the tools like draw.io, visio, lucidchart. Modelling tools knowledge is a must.
Archimate is an additional advantage.
DataModelling capability including creation or ERD.
Self-motivated and capable to take decisions work in ambiguous situation.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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