Senior Principal Consultant – Solution Architect - Service Now

Provides technical leadership to the team

Creates and maintains a detailed view of the existing architecture

Designs and collaborates with Business Process Analysts andDevelopers in the creation of aHigh-Level Solution Design Document.

Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.

Ensures technical governance process and policies are being adhered to.

Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.

Creates and maintains a detailed view of integrations

Creates and maintains a Technical Implementation Roadmap.

Resolves technical escalations, including responding to defects

Participates in process workshops

Works closely with client enterprise architecture team and client ServiceNow Teams

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.