Senior Principal Consultant- SFDC-Data Cloud
Genpact
5 - 10 years
Noida
Posted: 4/15/2025
Job Description
Responsibilities
:Data Cloud Development (Essential):
Design and implement data pipelines to ingest, transform, and load data into Data Cloud.
Develop data models and data flows to enable advanced analytics and insights.
Create data visualizations and dashboards to communicate data-driven insights.
Integrate machine learning and AI models into Data Cloud to enhance data analysis and prediction.
Agentforce Development (good to have):
Design, develop, and deploy Agentforce agents to automate tasks and improve customer service efficiency.
Experience in writing complex and multi-step Prompt Builder steps and flows
Implement complex Agentforce orchestration flows to automate multi-step processes.
Integrate Agentforce with Data Cloud, OMS, Service Cloud, Experience Cloud and other relevant systems both internal Salesforce systems and external platforms
Train and support users on Agentforce best practices.
Optimize Agentforce agents for performance and scalability.
Monitor Agentforce agents for errors and performance issues and implement corrective actions.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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