Senior Principal Consultant - UiPath Support

Supporting UiPath RPA platform.

Experience in ServiceNow , similar ITSM tools.

ITIL certifications preferred.

End user issue analysis. , follow up and provide resolution.

Co-ordinate end to end written response between internal teams and clients externally.

Off shore support with rolling shift.

Managing the tickets & ensure SLAs are met.

Experience in web application support experience in a technical/functional support environment.

Experience troubleshooting web applications and strong hold on SQL (SQL Server).

SQL knowledge, and ability to run queries.

Excellent understanding of how web applications work.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.