Senior Principal Consultant ,Technical Delivery Manager
Genpact
5 - 10 years
Noida
Posted: 03/09/2024
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Job Description
Responsibilities
• Seasoned technology delivery manager responsible for end-to-end program management.
• Oversee delivery aspects and work hand in hand with customer and internal representatives for the program.
• Partnering with Customers and Internal stakeholders on effective CM (change management)
• Participate in governance meetings for operational performance reviews.
• Collaborate with Customer team to resolve any operational challenges.
• Manage/handle escalations, proactively engage resources to address issues.
• Drive quality initiatives, process change initiatives, Lean/Kaizen activities.
• Participate in business leadership meetings, help develop and drive strategies and programs which improve the competitive position and profitability for the program.
• Works to develop and sustain Client Relationship & Trust.
• Work with Service delivery and enabling functions in Genpact to deliver as committed in contract to customer.
• Provide research assistance for innovation with new technologies and potential process optimization.
• Review and approve all recommended services, standards, policies, procedures, and requirements, as Customers deems appropriate.
• Must be able to track and manage program expenses and P&L of the location and account(s)
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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