Senior Principal Consultant – Service Now

Responsibilities

·       Provides technical leadership to the team

·       Creates and maintains a detailed view of the existing architecture

·       Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.

·       Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.

·       Ensures technical governance process and policies are being adhered to.

·       Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.

·       Creates and maintains a detailed view of integrations

·       Creates and maintains a Technical Implementation Roadmap.

·       Resolves technical escalations, including responding to defects

·       Participates in process workshops

·       Works closely with client enterprise architecture team and client ServiceNow Teams

·       Periodically Reviews Configuration to ensure Platform health

·       Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan

·       Reviews design and code per sprint to ensure quality

·       Provides hands on assistance with the detailed design and implementation approach of selected projects.

·       Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.

·       Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.

·       Assists in migrating configuration across instances

·       Support COE in continuous development of training paths for professional advancement.

·       Contribute to ongoing definition of best development and solution practices.

·       Lead training workshops as means to spread experiences gained across the practice.