Senior PM: Agentic AI Platform

Job Overview

Were hiring a Senior Product Manager with 4+ years of PM experience to own and scale our Agentic AI + AI Journey products:

1. AI Agents for Conversations: Agents that converse with customers across channels and perform actions like order management (order status, cancellations, returns, refunds, address changes, COD confirmation, product discovery, etc.)
2. AI Agents for Journeys: Agents that analyze customer behavior and intent, choose the right strategy, and send relevant content at the right time on the right channeldriving conversion, retention, and revenue.

A critical expectation: you will make the platform deeply self-serving, reducing dependence on CSM/support for setup and optimization, and driving product-led adoption.

Key Product Ownership Areas

1) Agentic AI for commerce conversations (multi-channel)

• Define agent experiences across WhatsApp, Email, Instagram, and other channels: tone, context, fallbacks, and handover to human helpdesk.
• Build agent capabilities for pre-sales + post-sales use cases.
• Ship tool/action execution within conversations (e.g., order lookups, cancellations, returns, refunds, address updates) with strong guardrails and auditability.
• Design human-in-the-loop workflows: escalation rules, agent-assist for human agents, quality review loops.

2) AI Agents for journeys (strategy + timing)

• Build AI Journey Agents that:
• Analyze customer signals (purchase behavior, engagement, intent, product affinity),
• Choose strategy (convert, upsell, winback, reduce returns, etc.),
• Trigger personalization and timing across channels.
• Create reusable strategy packs / templates for common e-commerce problems (abandon cart, browse, replenishment, churn risk, COD confirmation, post-purchase nudges).

3) Self-serve platform & product-led adoption (core)

• You will own the end-to-end self-serve experience so merchants can discover configure launch optimize with minimal external help:
• Guided onboarding: step-by-step setup, checklists, recommended defaults, progressive activation.
• Templates & presets: agent templates, journey recipes, industry playbooks, sample content.
• In-product education: contextual guidance, examples, what to do next recommendations.
• Preview/testing tools: sandboxes, simulations, validation, safe rollouts, QA tooling.
• Self-serve diagnostics: explainability for outcomes (why agent escalated, why message failed, which action failed).
• Optimization loops: insights recommendations one-click improvements (timing, audience, content, channel mix).

How Youll Leverage AI as a Product Manager

We expect you to actively leverage AI to increase speed and quality of execution:

• Synthesize discovery: calls/feedback themes PRD hypotheses and priorities
• Rapidly prototype flows: prompts, tool/action specs, edge cases, conversation scripts
• Analytics acceleration: interpret funnels/cohorts/anomalies (with data validation)
• Build internal PM accelerators: PRD assistants, QA checklists, release notes, support insight summaries
• (You own judgment and correctness; AI is a tool, not the decision-maker.)

Requirements

Must-have

• 4+ years of Product Management experience (B2B SaaS preferred)
• Proven execution: shipped products end-to-end with cross-functional leadership
• Strong product sense: problem framing, prioritization, UX thinking, and metrics orientation
• Strong analytical ability: funnels, cohorts, experimentation mindset
• Working understanding of AI/LLM products (prompting, tool calling, evaluation, guardrails)

Good to have

• E-commerce experience (Shopify/OMS/support flows), conversational UX, messaging platforms
• Experience building self-serve onboarding / PLG or reducing operational dependency via product design

About Company

Vision : BIK helps e-commerce companies in India to generate more revenue. We work with big e-commerce players in India like Livspace, Firebolt, Tata Brands, Forum mall. We have two products BIK and Manifest AI. Our vision is to be the market leaders in the marketing automation category across the world.

Scale : We process more than a billion events across these brands on an yearly basis which is increasing rapidly MOM.

Fuel : Monetizing the product from early days we have a solid business model and our revenue numbers are growing at a healthy pace. Apart from this we are funded by top investors in the world like Sequoia capital and Ycombinator.

People : We have a culture which gives you a lot of challenges to solve and at the same time get high rewards.