Senior Platform Engineer

Organization :

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title :-Senior Platform Engineer

Location : - Bangalore

Business & Team :-

Enterprise Services (ES) is responsible for the world leading

application of technology and operations across every aspect

of CommBank, from innovative product platforms for our

customers to essential tools within our business. We also use

technology to drive efficient and timely processing, an essential

component of great customer service.

CommBank is recognised as leading the industry in IT and

operations with its world-class platforms and processes, agile

IT infrastructure, and innovation in everything from payments

to internet banking and mobile apps.

Our teams utilise process excellence principles to drive timely,

error free processing which is an essential component of the

value proposition we offer our customers. Each of us puts the

customer at the centre of everything we do and we measure

our performance against the Group’s external customer

satisfaction measures.

The primary purpose of the Platforms Operations Support team is to provide 24x7 Operations support and management for Platform technologies. The Platforms supported are varied across multiple technologies and technology disciplines including: Linux, Satellite, LDAP, Scripting and others. Our customers are varied from Business Unit to IT Engineering, with many of the technologies that are changing rapidly. Being part of “Run” component of CBA’s IT team, we are accountable for being dynamic, agile and rapid in our capabilities to service customer requests. This team will be involved in operational delivery of key bank customer services, including Digital, Retail, Payments and back office services hosted on Platforms.

Impact & contribution :-

The purpose of this role is to be a senior member of the

Platform Operations support team supporting, platform

technologies provided directly by the Bank as an IT service

provider. As part of the Support Team, you will deliver a "run"

function for the bank's key IT systems.

This will ensure stability, supportability, scalability, and agility

all with a focus of security and risk management.

In this role, you will contribute to the overall goal of

Operations, by ensuring that the service we are providing is

consistently looked through two main lenses - Continuous

Improvement and Service Availability

This Role is a senior role within the operations support team,

that will require strong communication skills with the

candidate expected to own technology components and be

able to drive the appropriate actions and present key

messages to senior stakeholders across the business.

Roles & Responsibilities :-

Participate and deliver to the group’s core productivity values of Huddles, VMB’s, Continuous Improvement and

Standard Operating Procedures

- Deliver and adhere to Service Management processes (which are ITIL aligned).

- Review technical documentation of solutions being on-boarded to operations

- Understand and Identify Risks in the environment and propose remediation’s / mitigations where applicable.

- Participate in vendor based reviews of key technology stacks

- Review and highlight Risk that may exists in the environment, and work with the team on developing a solution.

- Adhere to the SLA’s and OLA’s driven by each incident, problem, Service Request or Change

- Respond to High Priority incidents

- Handle support escalations by liaising with business units, other IT teams and vendor partners.

- Preparation and maintenance of Operational Support and Installation documents.

- Adhere to the delivery targets of the team as well as individual targets.

- Adhere to all group security requirements for each task and role that you are performing.

- Provide input into Improving, Automating, Maintaining and supporting all functions in scope.

- Initiate improvement ideas to enhance availability and improve MTTR (mean time to restore)

- Participate in special tasks and elevated duties as required.

- Contribute to the maintenance, availability and development of the functions within the teams.

- Participate and undertake training both formally and informally to increase the diversity of skills across a wide range of

capabilities

- As part of the team’s culture, you will support, develop and up skill other team members as required.

- Participate in the operational delivery such that the services are provided in a consistent and reliable manner to the

Bank and its customers within agreed service levels

- Ability to work well under pressure managing complex tasks effectively in short time frames.

- Be an enthusiastic team player, results oriented and committed to quality management.

- Being on call is a part of this role. On-call will be based on a roster based system and will be dependent on customer

demand.

Essential Skills:-

-10+ Years exp in Linux system administration with minimum 3 years working knowledge in aws cloud infrastructure.

• Solid understanding of RHEl 7,8,9.

• Should have work on linux boot process,lvm administration,network management,user administration,service management.

• Working knowledge of OS in-place upgrade, OS patching and package administration.

• Working knowledge of redhat PCS cluster.

• Good hands on with troubleshooting on Linux boot,network,service related issues.

• Should have an worked on services like named,proxy and sssd.

• Should have configured ec2 instances,acl,security groups,load balancer,s3 bucket and routes in aws infrastructure.

• Working Knowledge of shell scripting, python,aws-cli and ansible.

• Working knowledge of any of the backup tools like Commvault,networker or netbackup.

Education Qualification :-
 

• Bachelor’s degree or Master’s degree in Engineering in Computer Science/Information Technology