Senior Operations Specialist - Virtual Marketing Programs

About this role:

Gartner research and insights help business leaders make more effective decisions every day. Our Corporate Marketing team strives to understand the needs of the customers and communities we serve and design the most effective programs to profitably meet those needs. This team accelerates sales activity by attracting, engaging and converting leaders and their teams through the delivery of compelling Gartner insights and experiences throughout the buyer journey.

We’re looking for a Senior Operations Specialist - Virtual Marketing Programs to fill a role on our Experiential Marketing team. This team is responsible for the strategy, logistics and execution of virtual sessions for Gartner prospects. Our virtual sessions target prospects across the marketing funnel with the goal of converting those prospects to clients. The ideal candidate is process and detail-oriented, highly collaborative, works well independently, agile, can work in a fast-paced environment, is comfortable analyzing data and has a passion for optimizing experiences. This role will work closely with leadership on oversight of virtual events and report directly to the Marketing Program Associate Director who is responsible for the operations and optimization of virtual programs. 

What you’ll do:

• Join Gartner’s leading analysts and advisors to host our highest visibility public live virtual sessions that showcase their research and insights to thousands of professionals

• Execute and host live virtual sessions, including reading from a script, introducing the presenter, providing audience instructions, covering promotional announcements and operating the 3rd party webinar platform

• Post content onto our webinar platform and gartner.com

• Support Marketing Managers to generate reports, analyze program data and identify program benchmarks and bright spots

• Support Marketing Managers to find areas of optimization within program operations, including simplifying our processes and maintaining documentation

• Support optimization and operations of program specific emails, including reviewing performance results and implementing of testing strategies

• Collaborate with Marketing Managers to identify innovations, pursue market research and support pilot opportunities, including creation of Generative AI content

• Provide presenter access details and trainings for high-level sessions, ensuring the success of our events through detail accuracy and collaboration via multiple trackers and platforms

• Collect PowerPoint presentations from presenters and finalize presentations, adding standard virtual event instructional and promotional slides

• Available to monitor live sessions and assist with additional oversight of tasks to assure processes and events run smoothly

• Support new hire training and adjust/maintain on-boarding materials

• Respond to our sales teams and prospective clients on their inquiries and requests in a timely manner

• Provide key metrics and analysis based upon our event data for individual sessions

• Update registration reports on daily basis and send weekly notifications to stakeholders

• Manage pre-session logistics for our sessions with team members and internal/external presenters

• Support additional assignments to maintain consistency, promote accountability and optimize efficiency

What you’ll need:

• Bachelor’s degree in marketing, business, or related field preferred

• Experience with virtual platform content preferred

• 4-5 years of marketing, operations and/or related experience

• Experienced user of Excel and PowerPoint

• Familiar with Google Drive

• Effective oral and written communication skills

• High level of accuracy and proven attention to detail with excellent organizational skills

• Project Manager mindset who can juggle multiple, competing priorities simultaneously

• Process-oriented individual that looks to maximize efficiencies in new or existing procedures

• Someone who is both independent in handling their responsibilities yet willing and able to collaborate with others

• Analytical mindset that can delve deep into metrics and data to find the narrative behind the numbers

• Someone who likes an engaging and swift atmosphere that is deadline-dependent and always on the move

• Comfortable working US EST morning hours and in a remote environment

What you’ll get:

• Competitive salary, generous paid time off policy and more!

• India: Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)

• Collaborative, team-oriented culture that embraces diversity.

• Professional development and unlimited growth opportunities

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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