Senior Operations Manager

upGrad Private Limited - www.upgrad.com

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individual sat scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.D

Designation - Senior Manager Operations HigherEducation India

Location: Bangalore

Function: Program Operations | Platform Operations | Cross-functional Execution

Role Overview -The Senior Manager Operations will own end-to-end operational excellence across upGrads digital platforms and academic programs. This role is responsible for website & backend operations, program launches, program run excellence, and cross-functional coordination to ensure seamless learner experience and delivery of differentiated program USPs at scale.

This is a high-impact role requiring strong execution rigor, stakeholder management, and the ability to operate in a fast-paced, matrixed environment.

Key Responsibilities (KRAs) -

1. Website & Platform Operations -

• Own end-to-end management of upGrads website from an operations lens (program pages, updates, go-live readiness).
• Ensure accuracy, timeliness, and consistency of program information, pricing, cohorts, and academic details.
• Work closely with Product, Tech, Marketing, and Content teams to manage releases, fixes, and enhancements.
• Act as the operations SPOC for platform-related execution issues and resolutions.

2. Backend & Program Operations -

• Manage backend operational workflows related to learner onboarding, cohort creation, content readiness, batches, and certifications.
• Ensure smooth running of live and recorded programs across multiple universities and partners.
• Drive process standardization and automation to improve speed, quality, and scalability.

3. Program Launch Excellence -

• Own end-to-end program launch execution including:

1.Academic readiness

2.Platform readiness

3.Content & assessment setup

4. Internal team enablement

• Coordinate across Academic, Product, Marketing, Sales, Tech, Finance, and University stakeholders to ensure on-time, zero-defect launches.
• Create and maintain launch playbooks, checklists, and SOPs.

4. Data Analysis and Reporting -

• Track, analyze, and interpret customer data, usage patterns, and feedback to identify trends and opportunities for improvement.
• Generate regular reports and present findings to internal stakeholders, contributing to data-driven decision-making.

5. Cross-Functional Stakeholder Management -

• Drive alignment across multiple internal teams and external partners.
• Act as a central execution leader, ensuring clarity of ownership, timelines, and outcomes.
• Lead forums, reviews, and cadence meetings to track execution progress.

Required Skills & Experience -

• 710 years of experience in operations, program management, platform operations, or large-scale execution roles.
• Prior experience in EdTech, startup preferred.
• Strong ability to manage complex, cross-functional programs with multiple dependencies.
• High ownership mindset with strong attention to detail and execution rigor.
• Excellent stakeholder communication and problem-solving skills.
• Comfort with ambiguity and fast-paced environments.

Why Join Us?

Here are just a few reasons why you should consider joining our team:

Global Reach, Local Impact: At upGrad, you'll be part of a dynamic, diverse team that makes a difference on a global scale while creating opportunities for local communities. With 25 offices worldwide and a team of over 5100 professionals, upGrad has successfully enrolled over 10 million learners across 70+ countries.

Award-Winning Excellence: With accolades such as being named the No.1 startup in India for three consecutive years by LinkedIn's Top Startups list [2018, 2019, and 2020], upGrad's commitment to innovation and impact is unparalleled. Additionally, upGrad has earned prestigious titles such as the ET Best Education Brand 2020 and inclusion in the esteemed GSV Global EdTech 50 List 2020, further solidifying our position as a leader in the education technology sector.

Endless Opportunities: Join upGrad and unlock a world of opportunities for growth, learning, and personal development. With a team spread across PAN India / International and a global network of partners, upGrad provides you with the support, resources, and opportunities you need to succeed and thrive.