Senior Operations Manager- PMO

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Designation: Senior Operations Manager (7M)

Role Objective:

As a team member, the ideal candidate should be able to independently:

Define, plan, and execute complex projects for all RPS processes

Coordinate with and manage both internal and external stakeholders

Ensure seamless project execution and delivery

Ensure quality standards in project delivery

Driving Operational smart initiatives effectively and efficiently

Essential Duties and Responsibilities:

On boarding US Healthcare specific Transitions

Work with relevant stakeholders In India and US to meet the project timelines

Co-ordinate and work with various functional teams (Hiring, Quality, GTLT, admin etc.)

Work with US transitions leaders to make sure we understand the needs and timelines

Contracting co-ordination if any

Creating and driving project plans in excel

Collaboratively working with Operations and US leaders in executing the New on boardings

and operational initiatives

Network with different departments and leaders

Program Manage business specific and PAN India projects if any

Project management certificate (If any);

Skill Set:

Good Communication skills

Good Presentation skills and MS Project understanding

US healthcare basics

Excellent MS Office Skills and proficient in making leadership level presentations

Logical decisions as part of efficient problem-solving in their role

Strong AR knowledge

Emotional intelligence

Interpersonal Skills: learning and growth, teamwork, establishing trust, and cognitive agility.

Ability to work with cross functional teams and be able to communicate with people at all levels.

Must be responsible, knowledgeable, convincing, and able to adapt to change.

Self-Driven, People person and result oriented.

Flexible towards shift and location.

Other duties as outlined by leadership.