Senior Operations Manager

We are seeking a disciplined, process-driven Senior Operations Manager to lead and strengthen operational excellence across service delivery, compliance, and team management. This role is ideal for retired Army Officers / ex-servicemen who are transitioning or have transitioned into corporate operations, bringing strong command, execution discipline, and people-management skills.

Key Responsibilities

• Lead and manage end-to-end operations including client onboarding, documentation, case processing, and service delivery.
• Establish and enforce SOPs, workflows, and operational discipline across teams.
• Drive timely execution, accuracy, and quality control in all operational activities.
• Mentor and manage multi-level teams, instilling accountability, ownership, and performance culture.
• Monitor operational KPIs, ensure SLA adherence, and drive continuous improvement.
• Handle client escalations and maintain high standards of service delivery.
• Ensure compliance with internal policies and regulatory requirements.
• Coordinate with Sales, Legal, Compliance, and Senior Leadership for seamless operations.
• Prepare operational reports and present updates to management.

Preferred Candidate Profile

• Ex-Army Officer / Retired Defence Personnel (Captain, Major, Lt. Colonel, Colonel, or equivalent).
• 815+ years of experience in operations, administration, logistics, command, or unit management.
• Proven experience in leading large teams and complex operations.
• Strong exposure to process management, discipline enforcement, and crisis handling.
• Corporate operations experience in consulting, immigration, security, facility management, or service-based organizations is a plus.

Key Skills & Competencies

• Operational planning & execution
• Team leadership & people management
• Process implementation & SOP governance
• Compliance & risk management
• Client escalation handling
• Strong communication & decision-making skills
• High integrity, discipline, and accountability

Why This Role is Ideal for Ex-Army Professionals

• Structured corporate environment with clear authority and responsibility
• Leadership-driven role with ownership of operations
• Opportunity to apply command, coordination, and execution skills in a corporate setup
• Stable, long-term growth opportunity in a reputed advisory firm