Senior Operations Leader

Job Description:

Senior Operations Leader – UKI Market (CXM & Media/Creative Practices)
 

Location: BLR/ Mumbai/Pune (Hybrid/Remote options available)
Reporting Line: Global Head of Operations
Role Type: Full-Time | Internal Mobility Opportunity

DCF – 50

Role Summary

We’re looking for a seasoned and strategic operations leader from within our organization to take ownership of operations across the UKI market, spanning both CXM ( including D&T) and Media/Creative practices. This role is pivotal in deepening our engagement with UKI market strengthening relationships with UKI stakeholders, and driving operations excellence across a complex, multi-practice portfolio.

This is a high-impact opportunity for someone who thrives in global environments, understands our internal operating model, and is ready to elevate our UKI operations footprint.

Key Responsibilities

• End-to-End Operations Leadership
  • Own operations across CXM, D&T and Media/Creative engagements in UKI
  • Drive operational excellence, client satisfaction, and continuous improvement
• Stakeholder Partnership
  • Strengthen relationships with UKI market stakeholders and internal business leads
  • Act as the operations voice in strategic conversations, translating business needs into operations outcomes
• UKI Engagement & Growth
  • Deepen collaboration with UKI teams to scale operations capabilities
  • Identify and activate growth opportunities within existing accounts
• Global Team Collaboration
  • Partner with global operations teams, including EU-based captives and offshore hubs
  • Navigate matrixed structures to align operations goals across geographies
• Governance & Risk Management
  • Implement operations governance frameworks and manage escalations proactively
  • Ensure compliance with internal standards, client contracts, and EU regulations (e.g., GDPR)

Required Experience & Skills

• Minimum 20 years of operations leadership experience, preferably within CXM, or D&T and/or Media/Creative domains
• Proven success in leading global teams and working with EU captives and shared services
• Strong understanding of UKI market dynamics and stakeholder expectations
• Experience managing multi-practice engagements and navigating complex operations ecosystems
• Excellent communication, influence, and conflict resolution skills across cultures
• Familiarity with internal operations tools, governance models, and reporting frameworks

Preferred Profile

• Currently operating in a senior operations role and looking to expand market ownership
• Strong internal network and ability to mobilize cross-functional teams
• Passionate about client success, operations innovation, and scaling impact across regions

What’s in It for You

• Strategic visibility and ownership of a key growth market
• Opportunity to shape operations outcomes and influence global practices
• Career progression within a high-performing, globally connected team

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