Role: SENIOR OPERATIONAL EXCELLENCE SPECIALIST

Job location: Chennai Ambattur

Should have served minimum 4 years as Business analyst or as a Business Transformation specialist.
Strong background in requirements elicitation and documentation.
Involvement in SOP (Standard Operating Procedure) document preparation and Process Mapping
Excellent communication skills, with the ability to engage, influence, and inspire partners and stakeholders to foster collaboration and alignment
Knowledge of report building and Visualization tool (Power BI preferred)
Solid analytical and problem-solving skills

Preferred skills

Shipping Domain Knowledge
Involved in IT Internal process audit
Hands-on experience with various SDLCs in product or project development and implementation

Nice to have

Basic SQL and understanding of relational databases and data modeling
Familiarity with Process Mining Tools and ETL (Extract, Transform, Load) processes
Ability to assist in automating repetitive tasks and workflows would be a plus.

Roles & Responsibilities

As an Operational Excellence Specialist, he/she must perform the following activities:

Understand the business process flow involved in the agency.
Analyze live transactional data and prepare reports on the agencys adherence to standard operating procedures.
Schedule and conduct regular calls with the agency to explain and ensure compliance with process flows, following up until expectations are met.
Collaborate frequently with stakeholders to validate any new process flows required for their respective domains
Capture new requirements and translate them into SOP or process flows
Support the Team activities, building and maintaining dedicated BI dashboards

SENIOR OPERATIONAL EXCELLENCE SPECIALIST