SENIOR OPERATIONAL EXCELLENCE SPECIALIST
MSC TECHNOLOGY (INDIA) PRIVATE LIMITED
5 - 10 years
Chennai
Posted: 23/12/2025
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Job Description
Role: SENIOR OPERATIONAL EXCELLENCE SPECIALIST
Job location: Chennai Ambattur
- Should have served minimum 4 years as Business analyst or as a Business Transformation specialist.
- Strong background in requirements elicitation and documentation.
- Involvement in SOP (Standard Operating Procedure) document preparation and Process Mapping
- Excellent communication skills, with the ability to engage, influence, and inspire partners and stakeholders to foster collaboration and alignment
- Knowledge of report building and Visualization tool (Power BI preferred)
- Solid analytical and problem-solving skills
Preferred skills
- Shipping Domain Knowledge
- Involved in IT Internal process audit
- Hands-on experience with various SDLCs in product or project development and implementation
Nice to have
- Basic SQL and understanding of relational databases and data modeling
- Familiarity with Process Mining Tools and ETL (Extract, Transform, Load) processes
- Ability to assist in automating repetitive tasks and workflows would be a plus.
Roles & Responsibilities
As an Operational Excellence Specialist, he/she must perform the following activities:
- Understand the business process flow involved in the agency.
- Analyze live transactional data and prepare reports on the agencys adherence to standard operating procedures.
- Schedule and conduct regular calls with the agency to explain and ensure compliance with process flows, following up until expectations are met.
- Collaborate frequently with stakeholders to validate any new process flows required for their respective domains
- Capture new requirements and translate them into SOP or process flows
- Support the Team activities, building and maintaining dedicated BI dashboards
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