Senior MIS Executive
Caratlane
2 - 5 years
Mumbai
Posted: 18/06/2025
Getting a referral is 5x more effective than applying directly
Job Description
Key Responsibilities:
Sales Data Management
- Collect and compile sales and lead data across sub-channels (Calls, WhatsApp, Web Chat, Outbound).
- Reconcile data discrepancies and ensure completeness and accuracy of reports.
Sales Performance & Customer Insights
- Analyze sales data to identify trends, gaps, and areas for improvement.
- Generate ad-hoc and periodic reports on sales performance vs. targets.
- Analyze customer behavior (demographics, preferences) and share insights to improve engagement.
Reporting Dashboarding
- Build clear and visually effective dashboards using Excel/Google Sheets.
- Present data and findings to internal teams in a simple and actionable format.
- Maintain a structured report calendar for all daily, weekly, and monthly updates.
Operational Efficiency & Process Improvement
- Collaborate with teams to identify inefficiencies and suggest data-backed process improvements.
- Provide timely inputs that support better planning and team performance.
Data Integrity & Security
- Maintain high standards for data accuracy, consistency, and security.
- Follow best practices in handling sensitive customer and business information.
Automation & System Support
- Identify tasks that can be automated and support building macros or scripts for repetitive reporting.
- Assist in the development and implementation of internal tools and business systems.
Key Skills Required:
Technical Skills
- Strong Excel / Google Sheets skills (pivot tables, formulas, charts)
- Good to have Basic knowledge of SQL and data visualization tools
Analytical & Problem Solving
- Ability to interpret data, identify patterns, and draw business conclusions
- Proactive in resolving reporting issues and improving report logic
Communication & Collaboration
- Clear verbal and written communication for presenting data and insights
- Comfortable working with multiple teams
- Ability to handle multiple reports, prioritize deadlines, and maintain reporting cadence
About Company
Caratlane is an online jewelry brand offering a wide range of gold, diamond, and gemstone jewelry. With a focus on modern designs and an easy shopping experience, Caratlane provides personalized jewelry services such as virtual try-ons and home deliveries.
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