Senior Manager-Data Tech and AI

Ready to build the future with AI?

At Genpact, we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager, Data Tech and AI

We are seeking a Transition Manager for a new account to inbuild and scale capability development programs, lead knowledge transfer (KT) during transitions phase and establish robust knowledge management (KM) practices in steady phase

An IT Transition Manager is responsible for planning, coordinating, and overseeing the smooth transfer of IT services, systems, or projects from one environment to anotherensuring minimal disruption, risk management, and alignment with business goals. This role blends project management, IT service management, and stakeholder communication.

Responsibilities

• Transition Planning & Execution
• Develop and manage transition plans for IT services, applications, or infrastructure.
• Ensure projects move from development to operations seamlessly.
• Align transition activities with organizational goals and timelines.
• Risk & Quality Management
• Identify risks associated with transitions and create mitigation strategies.
• Monitor quality standards and compliance with ITIL, Agile, or SDLC frameworks.
• Conduct lessons learned and continuous improvement reviews.
• Stakeholder Communication
• Act as the bridge between technical teams, business units, and external vendors.
• Provide clear reporting on progress, risks, and issues.
• Escalate challenges to leadership when necessary.
• Service Delivery & Governance
• Ensure IT services meet agreed service levels during and after transition.
• Implement governance processes (e.g., ServiceNow, ITSM tools).
• Oversee handover to operations/support teams
• Give to the creation of the E2E Transition strategy/solution, along with the TL, by Consolidating relevant inputs from cross-functional teams and Validating assumptions for the proposed digital compendium proposed.
• Participate in Pre-Transition Workshops to gain further insight and fine-tune the solution to meet clients stated and unstated needs and own all RFP document updates and develop and refine Client engagement strategies with client expectations and relationship management practices
• Understand Gs Digital Compendium - Transformation Services offerings, solutions, digital assets, and their deployment toolkits - with a sharp focus on client/domain-specific agendas
• Taps into internal networks TLs / SMEs / SDLs / People Function etc. to identify significant ideas or customize existing transformation solution in accordance with clients expectations
• Owing expectations and gain relevant agreement/ownership to drive the Project agenda as laid out and identify and communicate risks, and co-create change solutions throughout the Project period
• Build foundational knowledge of revenue, AOI impact, and cost drivers for a business and Responsible for SLA Adherence during the transition lifecycle (90 days post go-live)
• Foresee, assess, communicate, and mitigate project & process risks to impacted parties

Qualifications we seek in you!

Minimum Qualifications

• Technical Knowledge
• Strong understanding of IT infrastructure, applications, and service delivery.
• Familiarity with ITIL, Agile, and project management methodologies
• Exposure to project management tools and technologies; familiarity with any of the major ERP platforms (e.g., SAP or Oracle)
• Digital Pseudo Native: Build a Digital Mindset
• Project Management
• Ability to manage scope, schedule, and budget effectively.
• Skilled in resource allocation and vendor coordination
• Stage Gate Transition Methodology understanding and experience
• Project management / active Transitions experience
• Controller of E2E Transition Costs: Be accountable for Transition Costs
• Global Viewpoint Holder: Demonstrate Client / Domain insights through internal and external intelligence to build checks and balances for best in breed solutions
• Soft Skills
• Excellent communication and stakeholder management.
• Problem-solving and analytical thinking.
• Leadership and team motivation. Technical/ Digital background - Project Management Professional (PMP) from PMI or equivalent certification
• Strategic and Outcome Focused Client Interactions: Build positive relationships with the Client on a bedrock of Project / Change / Risk-based conversations

Preferred Qualifications/ Skills

• Education: Bachelors degree in IT, Computer Science, or related field.
• Certifications: ITIL, PMP/Prince2, Agile/Scrum certifications are highly valued.
• Overall Experienc in IT project management, service delivery, or transition roles required.
• Excellent data analytics skills and project management skills
• Experience or exposure on digital deployment or projects
• Experience in engaging in strategic and tactical discussion with senior partners to sell the product offering
• Provide inputs for Transformation Focused with E2E view of the proposed solution
• Proficient in leading the project set up through to delivery new capabilities, and closure for all deals
• Excellent interpersonal skills
• Proficient in MS Office
• Good interpersonal and teamwork skills to work efficiently with different internal and external teams

Why join Genpact?

• Lead AI-first transformation Build and scale AI solutions that redefine industries
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your careerGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.