Senior Manager – Lean Digital Transformation

Genpact

5 - 10 years

Bengaluru

Posted: 29/11/2024

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Job Description

Responsibilities

Main responsibilities will include:
Support the aligned teams in their Lean Journey for continuous improvement and operationalize the Lean Approach
Identify process improvement opportunities by conducting VSM, Gemba and floor walks
Conduct Lean Action Workouts, Kaizen events together with Operations and Customers
Create roadmaps for transformation and Lean Initiatives and work closely with Business Leaders for realization of the same
Leading and delivering Lean Digital projects that improve end-to-end processes and driving significant business impact for customers
Working closely with Operations and Functional Teams to identify process defects, conduct root cause analysis and implement process improvements & digital solutions across the business or organization
Conducting Quality Awareness and Lean Trainings within the organization
Partner with Operations Leaders to drive Lean Agenda for the organisation

Minimum Qualifications

/Skills:
Rich and relevant experience in Lean Domain
Demonstrated expertise in client relations, multiple & complex stakeholder management
Strong Consulting, relationship management and facilitation skills including the ability to listen and ask the right questions to understand the business problem, analyse and provide meaningful insights.
Problem solving skills with analytical bent of mind
Ability to multitask with aggressive deadlines
Proficiency with spoken and written English
Influencing, Persuasion and presentation skills
Project management skills

Preferred Qualifications

/Skills
Rich relevant experience with increasing accountability
Hands on knowledge and certification in various improvement framework (LEAN)
Expert level knowledge of various data collection and analysis tools
Experience managing complex process improvement projects, including undertaking operational assessments and operating model design using Lean.
Excellent problem-solving abilities and innovative approach with attention to details, ability to work simultaneously on multiple tasks

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.