Senior Manager - Trust & Safety Service Line

Genpact

5 - 10 years

Hyderabad

Posted: 18/06/2025

Job Description

Responsibilities

Play a key role in developing presentations showcasing our capability in Trust and Safety offerings with reference to:
o Market profile: size, competitors, stage of growth
o Customer segments: groups of prospects with similar wants & needs
o Competitive analysis: strengths, weaknesses, opportunities, and threats in the landscape
o Value proposition: the type of value we will deliver to the market
o Positioning strategy: the positioning of the offerings to focus on opportunities in the market
o Key Industry connects and roadmaps
Scout for potential opportunities within several cross functional teams (sales and marketing) to generate more growth in the existing client managed services and build a strong brand presence portraying the value propositions
Incubate new ideas and proof of concept solution to create differentiation and drive adoption of services
Conduct extensively market research, insights, and intelligence in an innovative and dynamic and provide inputs for potential opportunities
Innovate with ideas on knowledge building, capability building, Asset/ collateral creation, management, and retention of the service line assets/ data
Creation and building of various process level documentation, SOPs, Case Studies, Framework documents, question banks, FAQs
Craft content policies, capability decks for a global community on platforms with a focus on global markets
Articulate, interpret, and implement content policies externally and internally
Support and drive internal short-term Trust and safety projects

Minimum Qualifications

Any graduate/Post Graduate degree or equivalent with an excellent academic record
Relevant experience in a BPO/KPO
Relevant years of professional work experience managing projects and client processes

Preferred Qualifications

Excellent Analytical & Communication skills
Ability to work & communicate with people across organizational unit
Excellent interpersonal & Management skill
LEAN/Six Sigma Trained, Tested and Certified (preferred)
Leading calls with Clients/ other business functions Independently
High MS-Office skill (Advance Excel) preferred
Good Understanding of Sales/ Pre-sales cycle
Openness in accepting challenges and changes should be a quick learner
Flexible and open to work across schedules
Demonstrated ability to meet/improve deadlines and manage multiple priorities

Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.