Senior Manager - Treasury Corporate Sales

Job Purpose Summary:

The incumbent will market and provide sales support to all treasury products to corporate clients. The incumbent will perform sales calls and visits to solicit and cross sell the Groups treasury products and services to existing and new customers. The incumbent will also responsible to gather and review documentation for account opening documentation for the Treasury customers. The incumbent will be responsible for ensuring the adequacy of the of opening / Amendment accounts documentation in compliance with set policies (such as KYC/AML) and procedures and regulatory legal form of business etc.

Essential Duties & Responsibilities by Dimensions:

Shareholder & Financial:

• Assists in implementing strategies to position the Groups treasury as a major player in the corporate treasury segment.
• Assists in the achievement of set targets/ objectives, business growth and expansion for the Corporate Sales Unit.
• Act within the limits of the powers delegated to the incumbent
• Implements KPIs and best practices for role
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

Customer (Internal & External):

• To assist customers in all their queries on Banks product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Groups objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Internal (Processes, Products, Regulatory):

• Performs activities to assist in the achievement of the Corporate Sales and Marketing Strategy and to meet the corporate sales budget.
• Complies with the departments policies and procedures for conducting sales calls and visits, preparing presentation on products internally and externally, maintaining the contact database and maintaining/ collating MIS pertaining to profitability/ revenue.
• Assists in developing new corporate relationships, log any corporate customer issues and escalate to higher authority for timely resolution.
• Liaise with the Corporate Banking Division to identify potential customers and to cross sell treasury services in addition to providing requisite training to Corporate Banking staff on the treasury products and services that are provided by the Group.
• Maintains and updates the database for corporate treasury customers, after contact with potential and current Group customers within the delegated authority.
• Performs calls and premise visits to existing and potential corporate customer in accordance with the Senior Dealer Corporate Sales instructions and the delegated authority to solicit additional business, solidify current banking relationships and informs of new Group products and services.
• Works with the Client and the QNB Account Operations team to collect the required customer account documentation to open/maintain the account, with vigilance towards local Central Bank/Regulator and the Banks KYC/AML requirements.
• Provides timely updates of the client account status to QNB Centralised Operations so that it is accurate at all times.
• Adheres to Customer Relationship Management techniques ensuring that all corporate customer contacts are done in accordance with set policies and procedures.
• Supports the Senior Dealer Corporate Sales in preparing various sales reports and updates for senior management.
• Assist customers in all their queries on Banks product and seek solution to their requests
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
• Build and maintain strong and effective relationship with all other related departments and units to achieve the Groups goals/objectives.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Learning & Knowledge:

• Identifies related areas for professional development of self and others.
• Relevant experience in KYC and Anti-Money Laundering (AML) directives/ rules and regulations and best practices.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.

Legal, Regulatory, and Risk Framework Responsibilities:

• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Anti-Bribery and Corruption, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.

Education/Experience Requirements:

• Bachelors Degree in with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (Related).
• 8 years Treasury Sales experience, preferably with Corporate Treasury Sales

Required Special Skills:

• Excellent oral and written communication skills in English.
• Exceptional presentation skills.
• Good MS Office skills (Word, Excel, PowerPoint).
• Good knowledge of a wide range of treasury products.
• A strong customer service orientation with exceptional knowledge of Customer Relationship Management (CRM).
• Proven marketing and sales skills.
• Understanding of the relevant laws, regulations and practices.
• Good interpersonal skills.
• Undoubted ethical awareness and conscious of risks being undertaken.
• Profit and results driven.

Framework and Boundaries:

• Groups overall strategic plan.
• Budgetary/ scorecard targets.
• Applicable policies and procedures.
• Groups limits.
• Relevant regulatory pronouncements of the applicable local and international regulators and related best practices.
• Delegated authority.
• Instructions of Senior Dealer Corporate Sales.

Communications and Working Relationships:

• Works with senior staff to ensure that treasury products and service meet customer needs and to provide adequate treasury training and knowledge.