Senior Manager Training
Genpact
5 - 10 years
Mumbai
Posted: 9/3/2024
Job Description
Responsibilities
• Be the primary point of contact for New Businesses with respect to Training & Product Changes / Polices related matters
• Planning & Delivery of New Hire Batches & ensure their speed to proficiency as per standards
• Execute Classroom Observations & make changes to contribute on Classroom Delivery & Training Modules & report to stakeholders in an effective & reoccurring timely fashion
• Be a part of TTTs / major process revamps & design/revisit framework for Quality as & when required
• Manage dissemination of weekly/daily/hourly changes on process & track retention via PKTs & other tool
• Liaison with the Trainers to understand TNI/TNA
• Design & Execute Quality Framework to ensure a surprise free transactions processing
• Lead Gage RnR Sessions with QAs / FLMs & Ops managers to analyze & minimize variation in interpretation of the process & fix gaps by arranging refreshers/pkts for floor & leads
Minimum Qualifications
• Graduate (any stream)
Preferred Qualifications
• Previous experience in Training
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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