Senior Manager Training

Genpact

5 - 10 years

Mumbai

Posted: 03/09/2024

Getting a referral is 5x more effective than applying directly

Job Description

Responsibilities

• Be the primary point of contact for New Businesses with respect to Training & Product Changes / Polices related matters
• Planning & Delivery of New Hire Batches & ensure their speed to proficiency as per standards
• Execute Classroom Observations & make changes to contribute on Classroom Delivery & Training Modules & report to stakeholders in an effective & reoccurring timely fashion
• Be a part of TTTs / major process revamps & design/revisit framework for Quality as & when required
• Manage dissemination of weekly/daily/hourly changes on process & track retention via PKTs & other tool
• Liaison with the Trainers to understand TNI/TNA
• Design & Execute Quality Framework to ensure a surprise free transactions processing
• Lead Gage RnR Sessions with QAs / FLMs & Ops managers to analyze & minimize variation in interpretation of the process & fix gaps by arranging refreshers/pkts for floor & leads

Minimum Qualifications

• Graduate (any stream)

Preferred Qualifications

• Previous experience in Training

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.