Senior Manager-Training

Job Position

Manager – Training

(Global Sales and Service)

Band (M1 to M5)

M2 A

BU / Function

GPMO- Aftermarket- Training

Level (1 to 6)

Reporting to

Head- Aftermarket

Location

India

Jobs Reporting into

Purpose

Champion training process and its effective implementation and tracking to sales and service organizations (direct and distributors) globally to enable achieving intended sales and service organizations’ result outcomes.

Key Stakeholders

List

Key Expectations of Stakeholders

Internal

Head- GPMO/Product and Aftermarket Heads

Develop a robust, industry best training process with metrics to measure success for both sales and service teams globally.

Create state-of-the art training materials (tools, platforms) for all target regions globally.

Enable all regions to create and manage training roster for sales and service teams and track their progress towards achieving the result outcomes of the corresponding stakeholders.

Direct Sales and service Teams

The training process shall ensure that the sales team effectively and enable the result outcomes.

The training material and platform shall be user-friendly with appropriate assessments and progression.

The training process shall ensure that the service team effectively address the service needs and enable the result outcomes.

The training material and platform shall be user-friendly with appropriate assessments and progression.

External

Distributor Sales and Service Teams

Same as Direct Sales and Service Teams

End customers

§Improved customer experience in buying and after sales processes.

§Proper selection and positioning of the product that will ensure reliability, performance, and pricing needs.

§First-time right on service

§Industry leading uptime

Distributor Principals

§

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