Senior Manager, Technology Services Engineering

Position Summary...

What you'll do...

About Team: 
Enterprise Business Services is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, Associate Digital Experience. Our team is responsible for design and development of solution that knows our consumer’s needs better than ever by predicting what they want based on unconstrained demand, and efficiently unlock strategic growth, economic profit, and wallet share by orchestrating intelligent, connected planning and decisioning across all functions. We interact with multiple teams across the company to provide scalable robust technical solutions. This role will play crucial role in overseeing the planning, execution and delivery of complex projects within team. 

What you'll do:

The team provides 24X7 support for production incidents for Finance Data Factory under EBS. You will be responsible for leading the team of 20 associates.

• Champion Operational Excellence in your area
• Identify and evaluate possible and feasible solutions to issues raised for complex projects/systems and infrastructure configurations.
• Ensure that activities within a process meet required SLA agreements. Assign incidents within a group or division. Ensure the proper recording and reporting of incidents. Participate in incident review following major incidents. Identify potential problems and/or increasing trends of repetitive incidents. Identify, initiate, schedule, and conduct incident reviews.
• Monitoring metrics and key performance indicators (for example, availability, mean time between failure, mean time to recover); Service level indicators (for example, request latency, availability, error rate).
• Analyze data and metrics to identify areas of automation and drive faster responses to operational issues. Maintain up-to-date documentation on deployments, processes, and standard operating procedures/run-books with a goal of minimizing runbooks by automation.

What you'll bring:

• Experience of minimum of 10+ years in computer science or engineering OR Master of Science in computer science or engineering and 8+ year experience in the field.
• Hands on experience with Data engineering technologies, frameworks and concepts like Bigdata, Spark, Hive ,Hadoop, etc.
• Rich experience in Technical support operations, automation, customer focus and reporting.
• Experience with multiple Cloud platforms.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. 

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...