Senior Manager – Strategy & Business Operations

Role Purpose

The Senior Manager Strategy & Business Operations will act as a key execution and strategy partner to the Chief of Staff, supporting the Head of Cloud & Cybersecurity in driving business performance, strategic initiatives, and governance rigor.

This role requires a strong blend of strategic thinking, structured execution, and senior stakeholder engagement, with responsibility for translating leadership priorities into measurable outcomes across the business.

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Key Responsibilities

1. Business Strategy & Planning

• Support formulation and execution of the Annual Operating Plan (AOP) and multi-year strategy
• Translate strategic priorities into structured initiatives with clear milestones and ownership
• Track progress against strategic themes and course-correct where required

2. Performance Management & Business Rhythm

• Own BU-level performance tracking, dashboards, and executive scorecards
• Lead monthly and quarterly business reviews, including data consolidation and insight generation
• Identify performance gaps, root causes, and recommend corrective actions

3. Strategic Program Execution

• Drive cross-functional strategic programs on behalf of the BU Head and Chief of Staff
• Coordinate across product, sales, finance, delivery, and technology teams to ensure execution discipline
• Proactively manage risks, dependencies, and escalations

4. Financial & Commercial Oversight

• Partner with finance to track revenue, margins, cost levers, and investment performance
• Support deal reviews, pricing discussions, and business case evaluations
• Highlight structural issues impacting profitability or scalability

5. Executive Governance & Leadership Enablement

• Prepare high-quality materials for leadership forums, operating councils, and board-level reviews
• Ensure governance forums are outcome-oriented, with clear decisions and follow-ups
• Act as a delegate for the Chief of Staff in select forums as required

6. Stakeholder Management & Communication

• Engage effectively with senior leaders across the BU and corporate functions
• Drive crisp, fact-based communication and executive storytelling
• Serve as a trusted point of coordination for priority initiatives

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Skills & Competencies

• Strong strategic and analytical thinking
• Proven ability to operate with senior leadership and influence without authority
• High execution rigor, ownership mindset, and attention to detail
• Excellent written and verbal communication skills
• Ability to manage complexity in a matrixed organization

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Experience & Qualifications

• 812 years of experience in strategy, business operations, consulting, or enterprise PMO roles
• Prior experience in Cloud, Cybersecurity, Technology, or Enterprise B2B environments preferred
• Demonstrated experience working closely with CXO / BU Headlevel stakeholders
• MBA or equivalent postgraduate qualification preferred