Senior Manager - SME Business

Key Roles &Responsibilities

• Drive agency channel strategy including L&D initiatives, agent licensing, and activation planning.

• Design and implement sales enablement tools to support business growth across geographies.

• Build dashboards and MIS for key business KPIs (GWP, Licensing, Productivity, Activations) to support decision-making.

• Lead development of analytical models and dashboards (e.g., Health Icon, Star Dashboard) to enhance performance visibility.

• Collaborate with sales and leadership teams to expand verticals and improve agent/channel productivity.

• Own end-to-end creation and automation of performance dashboards like Pulse, Branch Licensing, and One IL Agency.

• Partner with IT and analytics teams to streamline data processes and develop real-time reporting tools.

• Prepare monthly and quarterly business reviews for CEO/ED-level leadership with actionable insights.

• Drive automation of reporting for Agent lifecycle stages and funnel performance.

• Manage agency-level KPIs using advanced Excel, Business Objects, and Power BI tools.