Senior Manager – Service Now Project Manager

Genpact

5 - 10 years

Noida

Posted: 06/06/2025

Job Description

Responsibilities

Project Management of product-based solutions

Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines.

Analysing, capturing, and communicating customer requirements

Write concept and functional design documents

Provide consultancy to customers on Genpact Digital products

Take responsibility for customer satisfaction and building a long-term relationship with key customers

Preferred Qualifications

Experience in Business Process Management software

Experience with BPM tools like Service Now, Appian or Remedy, etc.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.