Senior Manager -Revenue Assurance

Head of revenue Assurance

Key Responsibilities

Strategic & Leadership

• Lead the receivables and collections function across multiple revenue streams: vending machine rentals, beverage supplies.
• Develop receivables strategies aligned with high-volume, recurring billing.
• Set and monitor DSO targets, overdue benchmarks, and collection.
• Work closely with finance team, invoicing submissions team

Billing & Receivables Operations

• Manage customer-wise and contract-wise billing in line with agreed SLAs and pricing terms
• Oversee reconciliation of consumption-based billing, machine counters, and route sales data
• Monitor aging reports and follow up on overdue invoices

Credit Control & Risk Management

• Define and enforce credit policies based on customer segments (corporates, institutions, dealers, HoReCa)
• Set customer credit limits, payment terms, and advance requirements
• Track high-risk accounts and initiate corrective actions to prevent bad debts

Dispute & Customer Management

• Strong interpersonal skills, effectively drive client meetings to build better relationships. Frequent in person client visits for dispute resolution
• Resolve billing disputes related to MMC, consumption variance, pricing, or service issues
• Coordinate with Service, Operations, and Sales teams to close disputes quickly
• Lead escalations and negotiations with key corporate and institutional customers
• Ensure customer satisfaction while maintaining collection discipline

Cross-Functional Coordination

• Work closely with Sales to align credit terms with customer onboarding and renewals
• Coordinate with Service & Operations teams on machine installation, uptime, and service closures impacting billing
• Partner with Legal teams for recovery actions, contract enforcement, and notices where required

Compliance, MIS & Reporting

• Ensure compliance with accounting standards, internal controls, and audit requirements
• Prepare and present regular MIS on DSO, overdue buckets, bad debt as per accounting principles, customer-wise exposure, and collections
• Support month-end closing and receivables-related audits

Systems & Process Improvement

• Drive automation of billing and collections using ERP System
• Implement digital collection tools, customer portals, and automated reminders
• Continuously improve receivables processes to support faster collection, scale and operational efficiency

Key Skills & Competencies

• Strong expertise in B2B receivables, recurring billing, and collections
• Experience handling high-volume invoices and multi-location customers
• Understanding of contract-based billing, rentals, and consumable sales
• Excellent negotiation and stakeholder management skills
• Strong analytical and problem-solving abilities
• Proficiency in ERP systems and advanced Excel

Qualifications & Experience

• MBA (Finance)/ CFA/ CA preferred
• 510 years of experience in Accounts Receivable, Customer Relation
• 5+ years in a leadership role managing receivables or collections
• Prior experience in vending, FMCG, food & beverage, equipment rental, or service-based businesses is a strong advantage

Key Performance Indicators (KPIs)

• Reduction in DSO and overdue receivables
• Collection efficiency across rentals, consumables, and services
• Bad debt levels and dispute resolution turnaround time
• Accuracy and timeliness of billing
• Team productivity and compliance