Senior Manager

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Professional and educational background 
 12+ years of relevant work experience post MBA; MBA from tier 1 business
school
 Preferred consulting background (Big 4 - PC level / Accenture Strategy or ATK -
Tenured consultant level)
 Alternatively, industry background (B2C companies - sectors of FS & Insurance,
or hospitality, travel, telecom, retail, health & wellness); requires more number
of relevant work ex years if from industry background
 Education from Tier I campuses - IIM A/B/C/L, ISB, SPJ, XLRI, MDI, FMS. If Tier
II - IIT SOM / XIMB / NM - a greater number of years of relevant work ex and
references required
Work experience areas:
 Critical must-haves:
o Market sizing and market entry strategy
o Design of Customer Experience/ Customer Service design
o Customer analytics (Segmentation, Sales, Marketing, Service) resulting in
clear business outcomes
o Contact (Call) center design, conversion rate & process improvement
o Business casing / business modeling experience
o Multi-channel management, retail store operations management
o Sales uplift / revenue growth 
o If from a consulting background, should have executed and lead small
teams on projects (such as market entry strategy, sales process design
to execution, digital channel sales uplift for a specific product line etc.)

 Good-to-haves:
o Experience with startups / front office technologies / payment solutions
o Digital Marketing improvement
o Loyalty program design and roll out
o Marketing RoI improvement

Core skills & behaviors:
 Strong analytical and problem-solving capability
 Excellent communication skills - verbal, written, leadership communication
 Strong PPT and Excel skills
 Team leadership - experience of leading 2-3 member teams (if consulting
background) and 5-8 member teams (if industry background)
 Interacting and effectively managing senior client stakeholders
 Willingness to stretch, high learning agility (comfort with learning at speed) and
can-do attitude

Mandatory Skill Set-digital transformation
Preferred Skill Set-digital transformation
Year of experience required-8
Qualifications-MBA

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date