Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Manager

Job Description & Summary

A career in Finance, within Internal Firm Services, will provide you with the opportunity to help PwC in all aspects of our Finance internal function including financial planning and reporting, data analysis, and assisting leadership with overall strategy. You’ll focus on recording and analysing financial transactions, paying and receiving invoices, maintaining financial statement ledger accounts, and preparing analysis and reconciliations of bills to detect fraud.

SSC Operations Head Role - Associate Director

This role will report to BEST Leader and will primary support him in leading and delivering the shared services to PwC Line of Services as client. The role will be primarily responsible for the day-to-day management and delivery of the services. In addition to that, the role is expected to develop, implement, and drive the adoption of programs, processes, and tools to bring scalability, efficiency, and continuous improvement through a shared services model for the clients / stakeholders

Detailed Job Responsibilities

●Responsible for the day-to-day management of the BEST (Business Enabling Services team)

●Relationship & Delivery Management and Acts a s primary contact for business relationship

●Responsible for, day to day operations and service quality levels & timelines

●Leads the negotiation of SLA’s, Administering the SLA’s and service costing arrangements

●Review the processes with CIP Support identify and suggest the areas of improvement, process reengineering and automations

●Ensure high levels of Customer Satisfaction levels (regular catch up, connects with stakeholders & business users)

●Resource Planning and Retention, Coordinates the work of the Process SME’s & BEST Manager’s

●Ensuring compliance to appropriate Internal Controls and adherence to company policies

●In charge of maintaining a good level of relationship, education, and resolution of issues with the counterparties as per the scope

●Using the service provider’s metrics, track and report key performance measures. Communicate metrics to relevant stakeholders to highlight issues, identify root causes, and solve in conjunction with other functional process owners

●Audit the SSC work for accuracy and compliance with established procedures and by establishing new improved procedures and rules

●Building the team/ suggesting the organization structure required for client delivery, defining the roles and responsibilities

●Manage all staff, including hiring, training, distribution of workload, and coaching to ensure the development of the team

●Develop a highly engaged team and alignment with the rest of the Finance function

●Prepare weekly, fortnightly & monthly reports for BEST leader, CFO and Line of Service leaders and seek timely reports from the managers on various aspects

Mandatory skill sets-

Stakeholder Management

Operations Management

Internal Controls

Preferred skill sets- Finance
Year of experience required-15
Qualifications-PG

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Internal Controls, Operations Management, Stakeholder Management

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Senior Manager

PWC

Job Description

About Company

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