Senior Manager Process Excellence

About the Company

ARCHER Transnational Systems Pvt. Ltd. is a leading technology enabled legal services company that provides pre-settlement and post settlement administration services for single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top tier talent to enhance customer service and offer new product lines and services. ARCHERs core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate and bankruptcy coordination, release administration, medical records review, and plaintiff fact sheet and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics and reporting are handled efficiently and effectively.

About the Role

The Senior Manager Process Excellence (Master Black Belt) will lead enterprise-wide process transformation initiatives by combining Lean Six Sigma methodologies with advanced automation, data analytics, and AI-driven process improvements. The role will lead a team of Black and Green Belts to identify high-impact transformation opportunities, drive large-scale operational improvements, and partner with technology teams to enable intelligent automation and digital workflow transformation.

Responsibilities

• Lead, coach, and mentor Black & Green Belts, sponsors, and champions in the use of Lean Six Sigma methodology.
• Serve as an expert resource to the organization on Six Sigma philosophy, theory, and application of tools and tactics by partnering with the US stakeholders and leadership team to execute corporate strategic initiatives.
• Reduce operational inefficiencies, improve overall performance, productivity, and quality.
• Work with sponsors, process owners, SMEs, and other stakeholders to define the goal for improvement, the defects to be eliminated or improved, the team members and the metrics.
• Design and implement a pilot for improvement strategies.
• Develop and implement a plan for essential data collection, analysis and prepare metrics of findings for sponsors and process owners.
• Coach and mentor Black & Green Belts team members and monitor projects throughout the entire process, ensuring timely and successful completion.
• Design a control plan, including a tracking tool and dashboard reporting tool to measure project performance and timeline.
• Monitor projects for dependencies and conflicts; facilitate resolution of scope, schedule and resource conflicts.
• Provide regular project updates and present data to the Sponsor and/or Executive Leadership & Board.
• Develop strong working relationships with management, project team and other stakeholders.
• Build trust and create a clear communication channel to communicate findings and action items.
• Ensure team members are creating knowledge-based documents and documenting processes.
• Promote individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; support department-based goals which contribute to the success of the organization; serve as preceptor, mentor and resource to less experienced staff.
• Other duties as assigned.

Leadership Responsibilities

• Lead and manage a team of Black Belts and Green Belts, providing strategic direction, coaching, and governance across all process excellence initiatives.
• Establish a structured project pipeline and governance framework for continuous improvement initiatives across the organization.
• Identify opportunities for AI, automation, and digital workflow optimization across operational processes.
• Partner with technology, product, and engineering teams to implement scalable automation solutions.
• Drive data-driven decision-making and adoption of advanced analytics.
• Develop and maintain the Process Excellence roadmap aligned with business strategy.
• Establish Lean Six Sigma governance frameworks and performance dashboards.
• Drive enterprise-wide adoption of a continuous improvement culture.

Ownership of key impact metrics, such as

• Cost reduction
• Automation adoption
• Productivity improvement
• SLA adherence
• Quality improvement

Qualifications

• Bachelors degree required, Masters/MBA preferred.
• Master Black Belt certification required, external certification from an approved training program preferred; Project Management Professional (PMP) preferred.

Required Skills

• Dynamic leader with 10+ years experience with change management, project management, continuous performance improvement and/or data analysis, preferably in service industry.
• Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration.
• Solid skills in data collection, aptitude for math and statistical concepts (formal class work in basic statistics preferred).
• Proficiency in statistical software preferred (e.g. Minitab, SPSS).
• Proficient with MS Office tools (e.g. Power Point, Excel, Access, Word).
• Attention to detail, including listening skills.
• Demonstrated formal/informal leadership skills with track record of results driven attitude through project management.
• Outstanding communication skills both verbal and written and ability to interact with and present to C-level executives and board members.
• Strong proven business acumen with problem solving, analytical, and critical thinking skills.
• Enjoy working in a highly collaborative, fast-paced, and dynamic environment.
• Willingness to travel to the US for short-term assignments, if required.