Senior Manager, – P&C Insurance Broker Support Team

Responsibilities

• Provide direction and support to a team of approximately 50 to 75 people (comprised of Specialists, Senior Specialists, Domain Experts, Assistant managers and Managers). Foster a collaborative and inclusive work environment.
• Set clear performance expectations, conduct regular evaluations, and provide constructive feedback to help team members grow professionally.
• Identify areas for process improvement and implement best practices to enhance efficiency.
• Utilize analytics and technology to optimize workflows and drive innovation within the team.
• Ensure that all deliverables meet the highest quality standards. Conduct regular quality checks and implement corrective actions as needed.
• Actively seek client feedback and address any concerns promptly to ensure client satisfaction.
• Establish clear goals and objectives for the team. Monitor progress regularly and adjust strategies as needed to achieve targets.
• Motivate the team to meet deadlines and deliver results in a high-pressure business environment.
• Use data analytics to inform decision-making and identify opportunities for improvement.
• Ensure optimal use of resources to maximize productivity. Manage budgets and control costs.
• Work closely with required departments (HR, recruitment and so on) and stakeholders to secure necessary resources and support.
• Keep accurate records of all activities, decisions, and communications. Ensure documentation is updated regularly.

Minimum Qualifications

• Graduate in any stream
• Relevant and meaningful years of experience of working in US P&C insurance lifecycle pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on.

Preferred Qualifications

• An Insurance Certification would be an edge
• Ability to think long-term strategically and operationally
• High customer service orientation.
• Excellent written and verbal communication
• Excellent statistical knowledge
• Highly motivated and achievement oriented
• Any Project or GB certification in previous experience would be an edge