Senior Manager- Outbound sales

Location: Mumbai Malad

Shift: Day

Job Summary:

We are seeking an experienced Senior Manager to lead and scale domestic banking sales operations within a BPO setup. The role involves managing large outbound sales teams, driving customer acquisition for banking products, and ensuring compliance with regulatory standards.

Key Responsibilities:

• Lead and manage sales teams in a BPO environment focused on domestic banking products (savings, loans, credit cards, etc.).
• Develop and execute outbound sales strategies to achieve revenue and acquisition targets.
• Monitor team performance, provide coaching, and drive productivity.
• Collaborate with banking clients, operations, and training teams to ensure delivery excellence.
• Ensure compliance with RBI guidelines, KYC/AML norms, and organizational policies.
• Prepare and present sales performance reports to senior leadership.
• Handle escalations and ensure superior customer experience.

Qualifications:

• Any degree
• 812 years of experience in BPO sales, with at least 6 years in banking sales leadership.
• Proven track record in domestic market sales and team management.
• Strong communication, leadership, and negotiation skills.

Preferred Skills:

• Experience in BFSI sales campaigns within BPO setups.
• Proficiency in CRM and outbound dialer platforms.
• Ability to drive high-volume sales campaigns and motivate large teams