Senior Manager OTC

Designation : OTC Manager

Location : Chennai

Process : International Process

Ensure excellence in service delivery & Oversees the Order To Cash Processes - Order Management (Invoicing, Master Data Management), Account Receivables (Payment Application, Refunds), Credit Management & Collections.

Responsibility of leading & managing a team handling multiple regions.

Cash Flow Inputs and Forecasting, Debtors Ageing, Provision for Credit Losses (IFRS 9), Revenue Recognition (IFRS 15), AR Books Closure, Invoicing, Collection and Receipt application, Intercompany Reconciliation, Customer Master Management, Credit Limit Management, Sub Ledger Reconciliation, Customer Clean up

Maximize productivity through efficiency improvements, initiated RCAs & waste elimination strategies

People Leader focussing on Staff Engagement, Motivation & Coaching & development

Managing customer contact on all sensitive issues & stakeholder management.

Development of Potential & Succession Planning

Secure the compliance of OTC with the corporate guidelines and process governance parallel to the business needs of the organization

Finance experience in OTC End to End processes with expertise in Order Management and/or Accounts Receivable streams

To manage and strategize on the performance of the OM & AR teams with an end goal of meeting all the agreed Business goals

Maintain/Improve/Monitor performance of the team

Establish and appraise on staff personal critical success factors, address performance appraisals, mentoring & coaching etc.

To manage the administration, development, trainings and workforce allocation for OTC Team Leaders

To execute strong stakeholder management on a regional and/or OTC process level

To develop and secure second line support in all OTC critical process for business continuity

Timely reporting on critical team performance and issues

Lead and motivate the team from L1 Manager direct reporting down to its team members

Provide management reports, statistics and analysis at various dimensions of OTC processes (e.g. regional/cluster/country level or sub-process level)

Identify and develop high potential staff for succession planning

Maintain good rapport with our external customers and receive a structured & periodical feedback from internal business partner(s)

Ensure successful implementation of migrations/ system transformation/changes as per plan/guidelines/frameworks provided; support global/local initiated projects and execute change management (if and) when required

Reinforce APMM group culture, values and reputation; including assurance to comply with the APMM Group & CB policies

Ensure that all the critical activities performed by the team are adequately covered under the business continuity plan

Identify opportunities for process improvement to realise team efficiency and create standardization

Drop your resume to the below mail ID

ramya.ramya1@teleperformancedibs.com

8050980644