Senior Manager - Oracle Software Investment Advisory

: Software Investment Advisory

The business will focus on developing and executing a consultative services strategy to help Oracle customers maximize the value from their Oracle investments. The objectives of the Software Investment Advisory business will be centered on four key principles:
•Proactive Account Management with dedicated alignment
•Investment Maximization and helping customers realize the value of their Oracle assets
•Cloud Transformation on Oracle

The Role:
Responsible for delivering in a proactive approach Oracle Software Investment Advisory’s services at our Oracle accounts. Advises, optimizes and drives adoption on licenses and subscriptions to align with our Oracle’s customers present and future needs:
• Rationalize and maximize the value of our Customer investment
• Support our Customer to understand their transition of on premise usage to Cloud

Scope
• Partners with other Oracle lines of business: Sales, Account Directors, Product Management, Deal Management, Legal, etc.
• Reports to functional manager
• Works in assigned Account(s) or Territory

 Responsibilities
• Responsible for taking ownership of a portfolio of strategic Oracle Customers, understanding their specific needs, and presenting appropriate recommendations
• Responsible for governance, which involves designing processes, procedures and long term technology road map to maximize value creation in accordance with Software Investment Advisory’s objectives
• Personally visits high-profile customers on site and provides them with the information and insight they need to take the best decisions about their Oracle product purchase
• Provides constructive feedback during customer facing account reviews to ensure continuous services improvement and innovations
• Drives strategic discussion with multiple stakeholders at various levels (including C level) and delivers professional presentations and tenders up to Board level
• Builds strong relationship internally and externally and acts as a facilitator for the flawless execution of Software Investment Advisory’s services
• Leads and contributes towards multiple virtual project teams aimed towards improving customer engagement and service enablement
• Owns the success of your activity against KPIs such as customer satisfaction, activity outcomes and service delivery timelines
• Creates systematic business planning, monitoring and reporting of your activity for assigned area 

• Operates in line with Oracle’s processes/procedures & core values
• Supports peers in acquiring experience (e.g. customer facing situations, new products, new services)
• Personal development