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Senior Manager - Operations

MetLife

5 - 10 years

Noida

Posted: 23/07/2025

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Job Description

 

Job Responsibilities

 

  • Provides support to associates and balances workloads.
  • Manages and communicates improvement efforts to successfully lead team members to meet business 

objectives.

  • Monitor associates' performance and provides frequent feedback. Reviews and addresses second level 

rebuttals to conclusion.

  • Participates in presentations to customers.
  • Participates in quarterly trends meeting with claim management.
  • Participates in clinical/claim team meetings when necessary.
  • Embraces and promotes change initiatives. Maintains excellent relationships with customers and represents 

                quality management's operations and goals in a positive manner


Education, Technical Skills & Other Critical Requirement

 

Education

Bachelor’s degree (Medical) or diploma with a minimum of 15 years of education.

 

Experience 

(In Years)

Required

  • 5+ years of experience of related work experience 
  • RN license or CRC certification

Preferred

  • Disability claims experience

 

Technical Skills/other skills

  • Computer navigation skills
  • Excellent Keyboarding and data entry speed
  • Knowledge about US Culture is preferred.
  • Excellent verbal/written communication skills – should be able to read, interpret business documents.
  • Excellent analytical and interpersonal skills 
  • Data gathering ability/ Eye for detail. 
  • Ability to comprehend and apply varied rules to multiple policies.
  • Teamwork/ Managing Self / Adaptability 
  • Ability to work successfully and perform detail-oriented work in production driven environment. 
  • Excellent organizational skills
  • Proven ability to meet quality and time standards.
  • Ability to work on routine/standardized transactions.
  • Possess strong knowledge of medical conditions, symptoms, and terminology.

 

 

About Company

MetLife, Inc. is a leading global provider of insurance, annuities, and employee benefit programs. Founded in 1868 and headquartered in New York City, MetLife serves individuals and businesses in over 40 countries. The company is especially known for life insurance, health insurance, retirement planning, and investment solutions. With a long-standing history of financial strength and innovation, MetLife is one of the largest life insurers in the world.

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