Senior Manager – Lean Digital Transformation

Genpact

5 - 10 years

Gurugram

Posted: 18/06/2025

Job Description

Responsibilities

Main responsibilities will include:
Drive continuous improvement initiatives within HR operations using Lean methodologies.
Analyse existing HR processes (payroll, onboarding, compliance, etc.) to identify and eliminate inefficiencies.
Identify process improvement opportunities by conducting VSM, Gemba and floor walks
Conduct Lean Action Workouts, Kaizen events together with Operations and Customers
Create roadmaps for transformation and Lean Initiatives and work closely with Business Leaders for realization of the same
Leading and delivering Lean Digital projects that improve end-to-end processes HR processes and driving significant business impact for customers
Working closely with HR Operations and Functional Teams to identify process defects, conduct root cause analysis and implement process improvements & digital solutions across the business or organization
Conducting Quality Awareness and Lean Trainings within the organization
Partner with HR Operations Leaders to drive Lean Agenda for the organisation

Minimum Qualifications

/Skills:
Proven experience in HR process optimization (e.g., onboarding, payroll, employee lifecycle, compliance).
Demonstrated expertise in client relations, multiple & complex stakeholder management
Familiarity with HRIS platforms (e.g., SAP SuccessFactors, Workday, Oracle HCM)
Strong Consulting, relationship management and facilitation skills including the ability to listen and ask the right questions to understand the business problem, analyse and provide meaningful insights.
Problem solving skills with analytical bent of mind
Ability to multitask with aggressive deadlines
Proficiency with spoken and written English
Influencing, Persuasion and presentation skills
Project management skills

Preferred Qualifications

/Skills
Rich relevant experience in HRO domain with increasing accountability
Hands on knowledge and certification in various improvement framework (LEAN)
Expert level knowledge of various data collection and analysis tools
Experience managing complex process improvement projects, including undertaking operational assessments and operating model design using Lean.
Excellent problem-solving abilities and innovative approach with attention to details, ability to work simultaneously on multiple tasks

Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.