Senior Manager - Invoice To Cash (Generalist)

Genpact

5 - 10 years

Kolkata

Posted: 06/06/2025

Job Description

Responsibilities

:
Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, pricing, claims, and collections
Handle order management and order fulfilment operations with a customer first mindset
Handle Order to Cash related to collections and dispute management, implement & adhere to strategy
Experience of balancing new transitions, phasing from strategic assessment till operations set up with zero surprise delivery
Interaction with end customers via Calls and Emails for collecting pass due amounts
Meeting collections numbers/targets (monthly/ quarterly/ yearly)
Customer and Country/Regional FD Relationship Management through e-mail and conference calls.
Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution

Minimum Qualifications

Any Graduate / Preferred B.Com
Good Interpersonal Skills -verbal and written
SAP knowledge
Flexibility to any shift
MS - Office knowledge and Strong E-mail and Customer call handling etiquettes

Preferred Qualifications

Exposure to CPG industry is a must / Customer service skills/Customer Passion/Delight
Good customer handling skills
Proficient in English

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.