Senior Manager - I2C
Genpact
5 - 10 years
Hyderabad
Posted: 28/06/2025
Job Description
Responsibilities
Cash Applications:
Expert with the understanding of Accounts Receivables & Accounts Payable Process
Hands on experience with cash Applications process
Monitor daily receipts (wires/ACH/checks) and credit/debit memos on a timely basis to ensure accurate maintenance of accounts receivable balances
Manage escalations by Contacting collections and business partners to obtain remittance details
Identify reasons and document reasons for misapplied and unidentified cash receipts in ERP by conducting research and resolving the issues
Work with analyst to Identify and manually tag all customer remit discrepancies and short payments.
Undertake tasks as requested by the management that may involve testing and process improvement.
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Maintain, prepare and distribute daily and monthly reporting to Supervisor, and other stakeholders
Meet the monthly productivity goals
Identify and reconcile payment differences, post short/over payments, deductions on account and partial payments and appropriately code all reconciling transactions
Utilize shared mailboxes and customer web portals to identify, retrieve and organize remittance details.
Gross Debit Management
Review and validate Accounts Receivable (AR) and Accounts Payables (AP) invoices for accuracy
Oversee the process of reconciling debit and credit transactions as per the accounting standard and invoice matching on Excel spreadsheets
Support Coordination activities with cross-functional teams to resolve invoice clearance issues
Identify & Implement process improvements to enhance customer satisfaction
Analyze and optimize accounts receivable workflows to reduce processing time
Ensuring team is Achieving daily productivity targets of processed invoices with 99% accuracy
Additional Responsibilities
Team Management and Development:
Lead and coach team responsible for day-to-day operations and ensure defined metrics are met with zero surprises. Manage relevant data to support metrics / performance.
Conduct training sessions and workshops to enhance team knowledge and skills in the assigned scope of work.
Work with HR and leadership teams in resource planning including resource retention and skill development.
Work with HR and other relevant teams in resolving team conflicts.
Work with Training teams to develop Training plan to update team skills and to ensure team is up to date on new skill required from time to time.
Work with leadership teams in resource planning and team allocations to different sub processes on the floor.
Drive yearly performance review of the team and provide constructive feedback for betterment.
Collaborate with Quality team on performing process Audits as per the agreed sample size and agreed frequency
Review the SOP documentation is up to date as and perform Cold &Hot Testing on the documentation
Review /update Root Cause Analysis (RCA) provided by the accountant and work with Client-SMEs in formalizing the resolutions and bringing the preventive control to ensure same error is not repeated
Risk Management:
Manage and implement appropriate process controls to protect Client against any risk.
Educate team on potential risks and how to mitigate such risks.
Ensuring appropriate access controls & data privacy
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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