Senior Manager – HRO Process Improvement & Transformation

About the Company

Established in 2017, Seamex was created with the aim of providing a seamless experience for Aditya Birla Group employees worldwide, by acting as a single point of contact, delivering quick resolutions, and managing the entire employee lifecycle. As the Group's captive shared services, Seamex offers end-to-end services for employees across all businesses through technology-enabled solutions.

About the Role

As a subject matter expert in HRO Transformation, you will drive the strategic design and documentation of global HR processes and policies. You will be responsible for navigating complex enterprise-level migrations, performing deep-dive fit-gap analyses, and ensuring that Business Process Re-engineering (BPR) principles are applied to create "future-ready" HR operations.

Responsibilities

• HRO Transformation & Strategy
• Lead end-to-end HR functional transformations, moving from legacy systems/processes to optimized, tech-enabled delivery models.
• Experience on PeopleSoft or similar HCM's will be preferred.
• Architect the "To-Be" state for HR services, ensuring alignment with global business objectives.

• Process & Policy Governance
• Author and maintain a comprehensive repository of Standard Operating Procedures (SOPs), Process Maps, and Global HR Policies.
• Ensure all documentation meets strict compliance, legal, and data privacy (GDPR/Local Law) standards.
• Translate complex legislative requirements into simple, executable HR policies.

• Fit-Gap Analysis & BPR
• Conduct exhaustive Fit-Gap analyses between baseline requirements and global templates to identify localizations versus standardizations.
• Execute Business Process Re-engineering (BPR) to eliminate redundancies, reduce cycle times, and improve the Employee Experience (EX).

• Enterprise-Level Migrations
• Drive the migration of HR services from onshore to offshore/nearshore or from legacy platforms to new enterprise ERPs.
• Manage the "Knowledge Transfer" (KT) lifecycle, ensuring zero-defect transition and stabilization.
• Identify and mitigate risks associated with large-scale data and process migrations.

• Stakeholder & Change Management
• Act as a bridge between HR, IT, Legal, and Finance to ensure cross-functional process integration.
• Present transformation roadmaps and "As-Is vs. To-Be" reports to C-suite leadership.

Qualifications

• Experience: Minimum 12 years in HR Transformation, HRO Consulting, or HR Operations at an enterprise level.
• Methodology: Expertise in Six Sigma, Lean, or Agile methodologies for process optimization.
• Technical Savvy: Hands-on experience with Fit-Gap exercises during major ERP implementations (PeopleSoft, Workday, Oracle, or SAP).
• Documentation Mastery: Expert level in Visio, Lucidchart, or similar process mapping tools, and high-level technical writing.
• Analytical Depth: Ability to analyze large data sets to identify process bottlenecks and financial impacts.
• Leadership: Proven track record of leading cross-functional teams across different geographies and time zones.

Preferred Skills

• PMP or Prince2 (Project Management)
• Lean Six Sigma (Green or Black Belt)
• Global Professional in Human Resources (GPHR)
• ERP-specific functional certifications.