Senior Manager HR Shared Service || 8-10 years || 35 LPA

This opportunity is with one of our client an EdTech company focused on improving learning outcomes through high-quality instructional materials, assessments, and research-based solutions.

The Senior Manager, HR Shared Services

Location -Bengaluru (Hybrid)

Leads the HR Shared Services function, ensuring the delivery of efficient, effective, and high-quality HR services across the organization. This role is critical in optimizing HR processes, enhancing employee experience, and driving continuous improvement initiatives within People & Culture

Essential duties/responsibilities:

• Develop and implement a strategy for HR shared services that align with overall business objectives.
• Lead a highly talented team to provide operational support for all People & Culture functions including onboarding, total rewards, and people operations.
• Collaborate with leadership to identify opportunities for HR Shared Services improvements and support organizational initiatives.
• Oversee the day to day operations of the HR Shared Services team, ensuring the delivery of timely and accurate HR Services to all employees.
• Problem-solve challenges to maximize the effectiveness of activities and services.
• Leads special projects to continually improve service levels to the business.
• Establish service level agreements (SLAs) and key performance indicators to measure the effectiveness and efficiency of shared services.

Required Job Skills and Abilities:

• Strong inclusive and motivational management skills.
• Highly responsive, organized, and detailed oriented.
• Excellent interpersonal and communication skills, with the ability to influence and build relations at all levels of the organization.
• Ability to develop and implement strategic HR initiatives
• Strong project management skills.
• Ability to prioritize the employee experience

Required Education and Experience:

• Bachelors degree in human resources, Business Administration, or a related field required. Masters degree preferred.
• HR certification preferred.
• At least 5 years of HR management experience required.
• Proficiency in HR technology systems.
• Proven experience in designing, implementing, and managing HR shared services functions.