Senior Manager HR Business Partner

Senior Manager HR Business Partner

Location: Gurgaon

Department: Human Resources

About IGT Solutions

IGT Solutions Pvt Ltd is a leading IT & BPM services provider delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With a global workforce of 10,000+ travel industry experts across 15 state-of-the-art delivery centers, IGT provides integrated IT-BPM services including Application Development & Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services.

IGT serves leading airlines, travel management companies, OTAs, airports, railways, cruise liners, and hospitality organizations worldwide. The organization is committed to fostering an inclusive, non-discriminatory workplace that promotes equal employment opportunity and a culture of respect and integrity.

Role Overview

IGT Solutions is seeking a seasoned Senior Manager HR Business Partner to lead and drive strategic HR initiatives for the Gurgaon location. This role will act as a trusted advisor to senior leadership and business stakeholders, ensuring alignment of HR strategies with business objectives while strengthening employee engagement, retention, compliance, and organizational effectiveness.

The incumbent will oversee end-to-end HR operations, employee relations, workforce planning, talent management, and compliance for the business unit.

Key Responsibilities

Strategic HR Leadership

• Partner with senior business leaders to develop and execute HR strategies aligned with organizational goals.
• Drive workforce planning, succession planning, and talent management initiatives.
• Provide data-driven insights on attrition, engagement, productivity, and workforce trends to leadership.

Employee Relations & Engagement

• Lead resolution of complex employee grievances and workplace concerns within defined SLAs.
• Drive proactive employee engagement initiatives and engagement action planning.
• Maintain an attrition rate aligned with business targets through structured retention strategies.
• Conduct skip-level meetings, townhalls, and leadership connect programs.
• Oversee exit interviews, analyze turnover data, and recommend corrective actions.

Performance & Talent Management

• Ensure timely goal setting and KRA sign-offs across levels.
• Lead half-yearly and annual performance appraisal cycles.
• Monitor and guide performance improvement plans and capability development initiatives.
• Drive leadership development and high-potential employee programs.

Compliance & Governance

• Ensure strict adherence to labor laws and statutory compliance.
• Enforce organizational policies including Discipline Policy, Code of Conduct, Security Policy, Zero Tolerance Policy, United Privacy Policy, and Learning Agreement.
• Conduct disciplinary proceedings and ensure policy compliance across the unit.

HR Operations & Process Excellence

• Oversee HR operations including onboarding, confirmations, transfers, and role changes.
• Ensure adherence to training plans and capability development frameworks.
• Implement process improvements to enhance HR service delivery efficiency.
• Collaborate cross-functionally to ensure seamless HR support across departments.

Employer Branding & Organizational Development

• Lead employer branding initiatives to strengthen market presence.
• Support diversity, equity, and inclusion initiatives.
• Drive change management initiatives and organizational transformation projects.

Qualifications & Experience

• Bachelors or Masters degree in Human Resources, Industrial Relations, Psychology, Business Administration, or related field.
• 12+ years of progressive HR experience, with significant exposure to HR Business Partnering in BPO/ITeS/Call Center environments.
• Strong knowledge of Indian labor laws and statutory compliances.
• Proven experience in handling large employee populations (1000+ employees preferred).
• Demonstrated success in reducing attrition and improving engagement scores.
• Strong analytical capabilities with expertise in HR metrics and reporting.
• Excellent stakeholder management and influencing skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Willingness to work onsite in Gurgaon and flexible to work in 24/7 business environments.

Preferred Competencies

• Strong leadership and people management skills.
• Expertise in employee relations, performance management, and retention strategies.
• Experience managing multi-location HR operations.
• Ability to drive culture transformation and change management initiatives.

IGT Solutions is an equal opportunity employer committed to creating a diverse and inclusive workplace. All employment decisions are based on merit, qualifications, and business needs.