Responsibilities

Interaction:

Set up new operations for success via BPMS projects

Ops risk identification and mitigation Targeted focus on process management within control limits

Continuous improvement projects on key metrics / stabilization support

Revitalize LSS culture by embedding LSS skills in Operations; drive client engagement.

Works with Training & Ops to train associates in process execution

Works with Ops to implement improvement plans, process monitoring tools (PKTs, Transaction / Accuracy checks, etc.) & refresher trainings

Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities

Activity:

Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology;

Working closely with Operation and Functional Teams to identify process monetizable opportunities, process bottlenecks to drive stabilization, conduct root cause analysis and implement process improvements across the business or organization;

Initiating and leading projects that improve end-to-end processes; Setting, validating and auditing measurement systems to deliver business impact;

Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives;

Supporting Transition teams in volume analysis, metric base lining and target setting for new processes;

Driving Standardization and Global Best Practices within the organization;

Conducting Quality and Digital Awareness Trainings within the organization;

Coaching & Mentoring Green Belts and Project teams to fulfill certification requirements, quality and process improvement objectives;

Conceptualizing and completing Black Belt [BB] projects aimed at driving End-to-End business impact to processes;

Fulfilling the requirements and Achieve BB Certification within 18-24 months;

Drive project management to deliver Digital assessments and deployments

OTHER RESPONSIBILITIES

• Successfully graduating the training plan attached to the position and the tasks;
• Training other team members regarding the daily tasks whenever necessary and requested by the manager
• Updating the working procedures periodically